Weight loss app Noom has entered healthcare and marketers can learn from its approach

by | Jan 14, 2020

By Lisa Varshney

‘Tis the season for wishful thinking. The start of a new year often sparks new eating habits, well-intentioned gym memberships and the shedding of vices. It’s also all about advertising for things to help you with these ambitions — and, lately, a weight-loss app called Noom is everywhere we look. It’s on every TV channel and our Facebook and Instagram feeds; it has forged a partnership with Novo Nordisk’s Saxenda and collaborated with Eversana to branch out of weight loss and into chronic disease management.

So we drank the green juice Kool-Aid and signed up. And what we found is that there’s actually a ton that life science marketers can learn from the app that’s been dubbed “Weight Watchers for Millennials.”

Developed with behavioral psychology principles in mind, Noom is all about conquering the mental side of weight loss. The app’s ability to do this — both in the way its program is set up and how it keeps dieters engaged — has led to the company’s increasing prominence. Since its relaunch in December 2017, over 45 million people have joined Noom. In an independent study, 77% reported achieving their weight-loss goals after nine months.

So what exactly does Noom do that’s so darn smart? And how can the healthcare industry repurpose these moves in the realms of disease education, treatment adherence and lifestyle management?

Hyper-personalization = high value

From the beginning, Noom makes it clear that it is focused on you, the person. Its website only offers one action on its homepage: An invitation to start answering questions about yourself.

After you emerge from Noom’s extensive questionnaire, you have three things to show for your online confessional:

  1. A Noom-projected goal timeline, based on your demographic/health info
  2. A Noom-delivered plan to make it happen, customized by your current habits and mentalities on eating and exercise
  3. An intense sense of investment. You have just given a lot of yourself to Noom, in both time and information, so why not see what the app can give you?

Noom’s focus on personalization doesn’t stop at plan development. The app consistently weaves your questionnaire responses into its communications. It asks new questions each day to enhance your experience and results (more on this later) and even pairs you with a personal coach who checks in and offers tips via the app’s messaging system.

Borrow this: Noom proves that the sign-up/info-gathering experience for a program cannot be underestimated. Going deep with questions indicates a more personal experience is forthcoming, and the added data creates a wealth of possibilities for both engagement and segmentation.

So don’t hold back on those symptom screeners, newsletter sign-ups and adherence programs. Emulate Noom’s human approach to getting to know someone beyond his or her gender and age range. What’s holding them back? What motivates them? Where are they looking for extra support?

And don’t forget to deliver against that additional info. Encourage physicians to engage the non-symptom topics on your symptom screener, pull through the personalization by sending them relevant content and build behavioral motivators into your adherence program.

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