Help! My food search isn’t loading!

Allow the food search to download for at least 30 minutes and the message will go away once the full food database has downloaded. If the message doesn’t go away, please make sure you’re on a high speed Wi-Fi connection and your device is not running low on free space.


If none of the above resolved the issue, try the following to refresh the app:


1. First, make sure you have the latest version and update from the App Store if needed

2. Next, force-close the app by either double pressing the home button quickly or swiping up from the bottom of your screen to open the most recently opened apps and then swipe off Noom

3. Power off your device and wait 30 seconds

4. Power your device back on


Reopen Noom, log a meal again and allow the food search screen to remain up for 30 minutes. If the food search still hasn’t downloaded after 24 hours, please contact support.

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