Known Technical Issues

We know that technical issues are frustrating and take away from your Noom Experience, that’s why we are making fixing them our top priority.

But as some of them might take longer than others, we encourage you to reach out to our support team if you experience any of them to talk about workarounds and get a gift from us.

Need to report an issue? Please use our contact form to submit it.

Issues list — click to expand

We have noticed that articles may take a while to load when connection speeds are not as fast as necessary for the app. Thankfully, the article should load and you should see the content if you leave the page open for a few minutes. We know it’s not an ideal experience; however, the articles will load more quickly as the connection speed improves.

We recommend checking to make sure that location permission is enabled in the system settings on your device. You can do this by opening Apps > Noom > Permissions and making sure Location is turned on. If you’re on Android 10, please make sure you also have Physical Activity turned on as well. Both of these are required for steps to be detected.

This issue can often be resolved by increasing your reading goal. Changing your reading goal is as simple as going back to the “Your Noom & Improved Course” article that you received on the first day of the program. All you need to do is swipe back to that day and retake the article to reset the reading goal that will better match your needs.

We have noticed that this sometimes occurs when there is an issue with connection. Waiting for approximately ten minutes and retrying by tapping the Log your meal task will typically resolve this issue.

Sometimes this issue occurs when syncing weights from the Health App. To correct this, you will need to return to the Health App and select Sources. From there, please select Noom and toggle Weight to the off position. Your weight will now be pulled directly from your entries in the Noom app.

Our developers are currently working on a fix for this issue. Please keep your app updated so that you will receive the fix as soon as it’s available.

As a workaround, we suggest manually logging the steps in Noom to maintain accuracy. Please do the following to enter your steps manually:

– Set your step source to the system pedometer under Settings > Apps & Devices > System Pedometer.
– Adjust your steps manually by tapping your step goal task on the Noom home screen and then tapping the 3 dots in the top right corner.
– From there, tap Adjust Step Count, enter the amount of steps, and tap Save.

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