Noom Mood Refund Policy

Still within your trial?

We offer a free trial to give you a no-strings-attached way to try out the Noom Mood program — but we understand that it’s not for everyone!

Please reach out to your coach to request a cancellation of your trial. You’ll be able to use the remaining time in your trial, but you won’t be charged for a subscription.

Not sure how? Learn more about cancellations here.

Are you a subscriber?

We understand that things happen — maybe life got busy or maybe you didn’t get to even try Noom before your subscription kicked in. Whatever the case, if you’d like to request a refund, you can do so by reaching out to your coach on the app or in the subscription portal.

We’ve prepared detailed instructions on how to cancel and request a refund.

Please keep in mind: Uninstalling the app doesn’t automatically cancel your subscription. To avoid getting charged, please let your coach know that you’d like to cancel before deleting the Noom app.

Not sure what your subscription status is?

Check out our subscription portal — log in with the same credentials you used to create a Noom account, and get details regarding your subscription, including what credit card you used to purchase, the amount you were charged, renewal date, and more.

If you’re still having trouble, please reach out to our Support Team via hmsupport@noom.com. Please be sure to include the email you used to sign up for your program! This email is specifically for our Noom Mood program. If you’d like assistance canceling or refunding your Noom Weight program, please use this form!

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