Troubleshooting

If you’re experiencing undesirable behavior while using Noom, there are some troubleshooting methods to try that might solve the problem:

Force-Close Noom:

Sometimes your Noom App just needs a quick restart.

iOS Instructions

  1. Force-close the app by double-pressing the home button quickly, or if you don’t have a home button, swipe up slowly from the bottom of your device’s home screen then swipe up again on Noom to close the app.

If the problem persists, please move on to the next troubleshooting method.

Android Instructions

  1. Force-close the app by holding down the home button of your Android device until a list of your currently open apps displays (if holding the home button doesn’t do this, try tapping the overview button) > find Noom (you may need to swipe right or left to see it) > swipe up or right to close Noom, as well as swipe all apps shown or tap “Close All” to close all other background-running programs.
  2. Clear the cache and data to Noom. To do this, go to your device’s App list > Settings > Apps > Noom > Storage > tap Clear Data. It’s okay to select the option to “delete data” because it will not result in any permanent data loss. This option only clears temporary app data that is safe to delete.

If the problem persists, please move on to the next troubleshooting method.

Check to make sure you’re on the latest version of the app:

How do I know if I’m on the latest version of Noom?

iOS Instructions

  1. Make sure Noom is on the latest version by returning to the Apple App Store. If it says Open, then you’re already on the latest version.
  2. If you see the Update button, tap it to update to the latest version.
  3. Power off your device and wait 30 seconds.
  4. Power your device back on.

The newest version of the app will contain plenty of bug fixes, so hopefully this solves your problem. If there is no option to update, please move on to the last troubleshooting method.

Android Instructions

  1. Make sure Noom is on the latest version by returning to the Google Play Store. If there is no Update button, then you’re already on the latest version.
  2. If you see the Update button, tap it to update to the latest version.
  3. Power off your device and wait 30 seconds.
  4. Power your device back on.

The newest version of the app will contain plenty of bug fixes, so hopefully this solves your problem. If there is no option to update, please move on to the last troubleshooting method.

Uninstall and Reinstall the Noom App:

Please note that after a reinstall, our servers normally restore your data. However, there is a rare chance you could lose some. Unfortunately, this is non-avoidable as a last resort in an attempt to resolve your issue, but please know we cannot restore any missing data and deeply apologize if this occurs. Make sure not to disturb Noom when your data is being retrieved from the servers – this can help to prevent data loss!

iOS Instructions

  1. Force-close the app by double-pressing the home button quickly. (If you don’t have a home button, swipe up from the bottom of the screen, then right).
  2. Find the Noom app and swipe up to close it.
  3. Uninstall the app by tapping and holding Noom’s icon (the golden sun) and select “Delete App.” If your phone is an older model (iOS 12 or below), an X appears in the icon’s top-left corner when you tap and hold. Tapping this X will allow you to delete the Noom app.
  4. Power off your device. Hold down its power button and then “slide to turn off,” as the screen says. Leave it powered down for 30 seconds.
  5. Power the phone on by pressing and holding its power button.
  6. Once your device is powered back up, reinstall Noom. Open the App Store on your device and set the Search function (located in the bottom right corner) to find ”Noom.”
  7. Open Noom and, select the ‘Log in now’ link to the bottom right of the welcome page. Choose your appropriate login method and sign in.

Android Instructions

  1. Force-close the app by holding down the home button of your Android device until a list of your currently open apps displays (if holding the home button doesn’t do this, try tapping the overview button) > find Noom (you may need to swipe right or left to see it) > swipe up or right to close Noom, as well as swipe all apps shown or tap “Close All” to close all other background-running programs.
  2. Clear the cache and data to Noom. To do this, go to your device’s App list > Settings > Apps > Noom > Storage > tap Clear Data.
  3. Tap the arrow on the top left corner of your screen to go back one window and tap Uninstall.
  4. Power your device off and back on again
  5. Return to the Google Play Store and download the Noom app again.
  6. Open Noom and, select the ‘Log in now’ link to the bottom right of the welcome page. Choose your appropriate login method and sign in.

If you are still experiencing the problem after trying these troubleshooting methods, please reach out to our friendly Support Team via hmsupport@noom.com. Please try to include as many details as possible in your messages, especially the model/type of your device, as this will help us to better understand and troubleshoot your issue.

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