Troubleshooting for iOS

If you’re running into issues while using Noom, here are a few troubleshooting methods that could help solve the problem:

Force-Close Noom:

Sometimes your Noom App just needs a quick restart.

  1. Force-close the app by double-pressing the home button quickly. If you don’t have a home button, swipe up slowly from the bottom of your device’s home screen, then swipe up again on Noom to close the app.

If the problem persists, please move on to the next troubleshooting method.

Check to make sure you’re on the latest version of the app:

How do I know if I’m on the latest version of Noom?

  1. Make sure Noom is on the latest version by returning to the Apple App Store. If it says Open, then you’re already on the latest version.
  2. If you see the Update button, tap it to update to the latest version.
  3. Power off your device and wait 30 seconds.
  4. Power your device back on.

The newest version of the app will contain plenty of bug fixes, so hopefully this solves your problem. If there’s no option to update, please move on to the last troubleshooting method.

Uninstall and reinstall the Noom app:

Please note that after a reinstall our servers almost always restore your Noom data, but there is a small chance that you could lose some of your data. If this happens, we won’t be able to restore it for you. To help prevent this from happening, make sure to not disturb Noom when your data is being retrieved from the servers.

  1. Force-close the app by double-pressing the home button quickly. (If you don’t have a home button, swipe up from the bottom of the screen, then right).
  2. Find the Noom app and swipe up to close it.
  3. Uninstall the app by tapping and holding Noom’s icon  and select Delete App. If your phone is an older model (iOS 12 or below), an X appears in the icon’s top-left corner when you tap and hold. Tapping this X will allow you to delete the Noom app.
  4. Power off your device. Hold down its power button and then Slide to turn off, as the screen says. Leave it powered down for 30 seconds.
  5. Power the phone on by pressing and holding its power button.
  6. Once your device is powered back up, reinstall Noom. Open the Apple App Store and download the Noom app again. 
  7. Open Noom and select the Log In link/button on the welcome page. Choose your appropriate login method and sign in.

If you’re still experiencing the problem after trying these troubleshooting methods, please reach out to Noom Support by filling out our contact form. Please try to include as many details as possible in your messages, especially the model/type of your device, as this will help us to better understand and troubleshoot your issue.

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