Troubleshooting for Android

If you’re running into issues while using Noom, here are a few troubleshooting methods that could help solve the problem:

Force-Close Noom:

Sometimes your Noom App just needs a quick restart.

  1. Force-close the app by holding down the home button of your Android device until a list of your currently open apps displays (if holding the home button doesn’t do this, try tapping the overview button) > find Noom (you may need to swipe right or left to see it) > swipe up or right to close Noom, as well as swipe all apps shown or tap Close All to close all other background-running programs.
  2. Clear the cache and data to Noom. To do this, go to your device’s App list > Settings > Apps > Noom > Storage > tap Clear Data. It’s okay to select the option to Delete Data because it won’t result in any permanent data loss. This option only clears temporary app data that is safe to delete.

If the problem persists, please move on to the next troubleshooting method.

Check to make sure you’re on the latest version of the app:

How do I know if I’m on the latest version of Noom?

  1. Make sure Noom is on the latest version by returning to the Google Play Store. If there is no Update button, then you’re already on the latest version.
  2. If you see the Update button, tap it to update to the latest version.
  3. Power off your device and wait 30 seconds.
  4. Power your device back on.

The newest version of the app will contain plenty of bug fixes, so hopefully this solves your problem. If there’s no option to update, please move on to the last troubleshooting method.

Uninstall and reinstall the Noom app:

Please note that after a reinstall our servers almost always restore your Noom data, but there is a small chance that you could lose some of your data. If this happens, we won’t be able to restore it for you. To help prevent this from happening, make sure to not disturb Noom when your data is being retrieved from the servers.

  1. Force-close the app by holding down the home button of your Android device until a list of your currently open apps displays (if holding the home button doesn’t do this, try tapping the overview button) > find Noom (you may need to swipe right or left to see it) > swipe up or right to close Noom, as well as swipe all apps shown or tap Close All to close all other background-running programs.
  2. Clear the cache and data to Noom. To do this, go to your device’s App list > Settings > Apps > Noom > Storage > tap Clear Data.
  3. Tap the arrow on the top left corner of your screen to go back one window and tap Uninstall.
  4. Power your device off and back on again
  5. Return to the Google Play Store and download the Noom app again.
  6. Open Noom and, select the Log in now link to the bottom right of the welcome page. Choose your appropriate login method and sign in.

If you’re still experiencing the problem after trying these troubleshooting methods, please reach out to Noom Support by filling out our contact form. Please try to include as many details as possible in your messages, especially the model/type of your device, as this will help us to better understand and troubleshoot your issue.

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