Help! My Steps Are Not Syncing!

Having trouble syncing your steps? Give this a try!

  1. Open Noom, go to Settings > Apps & Devices, and make sure your fitness tracker is selected.
  2. If it’s not, please select it and then check if your steps are now tracking.

If your fitness tracker is selected and you’re still not getting steps, please follow these steps:

  1. Open Noom, go to Settings > Apps & Devices > select the Noom pedometer. This should disconnect your fitness app. 
  2. Select your fitness app and log in to your fitness tracker’s account.

There can be a time delay in data transferring from a third party app to Noom. This process can take up to an hour due to potential delays from the fitness tracker’s cloud servers.

Test it and let us know how it works out. If you’re still having trouble, please contact us with how many steps you see on your fitness tracker’s cloud account (not the app), how many steps show in Noom and which model tracker you have.

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