Help! My Steps Are Not Syncing!

Having trouble syncing your steps? Give this a try!

  1. Open Noom and go to Settings > Apps & Devices > Connect Additional Devices and tap Disconnect alongside your fitness tracker.
    2. Next, reconnect your fitness tracker by tapping Connect.
    3. If prompted, tap Allow on any permissions.
    4. Finally, go to Settings > Apps & Devices > Choose Steps Data Source and select your fitness tracker.

There can be a time delay in data transferring from a third party app to Noom. This process can take up to an hour due to potential delays from the fitness tracker’s cloud servers.

Test it and let us know how it works out. If you’re still having trouble, please contact us with how many steps you see on your fitness tracker’s cloud account (not the app), how many steps show in Noom, and which model tracker you have.

 

Chat Support