I’m trying to cancel, but I don’t have Noom installed.

To install Noom, first head to the App Store (if you are using an iPhone), or the Google Play Store (if you are using an Android device), search for Noom and download the app.

Once you have installed Noom, please launch the app and sign in using the email address you used to sign up for the program and create a Noom account.

  • Don’t remember your password? Feel free to reset it using this reset password link!

Voila! You’re ready to cancel your trial or subscription by messaging your coach via the blue chat bubble.

If once logged in, you’re seeing the ‘Start a course’ button instead of the blue chat bubble in the upper right hand corner of your home screen, you’ll need to redeem your UPID in order to cancel.

To redeem your UPID, please search for an email with subject ‘Here’s your Noom Unique Program ID ‘ in your email inbox and follow the instructions explaining how to redeem your UPID in-app.

  • If you can’t find the ‘Here’s your Noom Unique Program ID ‘ email in your inbox, please check your Spam and Promotions folders.

Once you redeem your UPID, you’ll be all set to cancel your trial or subscription by messaging your coach via the blue chat bubble.