I’m trying to cancel, but I don’t see the blue chat bubble on my home screen.

If you’re seeing the ‘Start a course’ button instead of the blue chat bubble in the upper right hand corner of your home screen, you’ll need to redeem your UPID in order to cancel.

To redeem your UPID, please search for an email with subject ‘Here’s your Noom Unique Program ID ‘ in your email inbox and follow the instructions that explain how to redeem your UPID in-app.

  • If you can’t find the ‘Here’s your Noom Unique Program ID ‘ email in your inbox, please check your Spam and Promotions folders.

Once you have your UPID, and you’re using Noom on an iPhone…

  1. 1. Tap ‘Home’ in the upper lefthand corner then tap ‘Settings’.
  2. 2. Tap ‘Redeem Unique Program ID’ and enter your UPID.

Once you have your UPID, and you’re using Noom on an Android…

  1. 1. Tap ‘Home’ in the upper lefthand corner then tap ‘Settings’.
  2. 2. Tap ‘Account’, then ‘Redeem Unique Program ID’ and enter your UPID.

Voila! You’re ready to cancel your trial or subscription by messaging your coach via the blue chat bubble.