Refund policy

Still going through your trial?

We believe that we’re offering the most fair way of setting the trial price — you pick one that you’re comfortable with and see if Noom is a good fit.

However, if you believe that your experience was underwhelming or you encountered issues that prevented you from fully experiencing Noom during your trial — please reach out to your Coach (Goal Specialist) to talk about refund and cancel your subscription. 

Not sure how to do that? Check out this article on cancellations and refunds.

Are you a subscriber?

We understand that things happen — sometimes life gets busy and maybe you didn’t get to even try Noom before subscription kicked in, or you forgot to cancel in time, or even realized that Noom is not for you a few days late.

Not to worry — we want to make sure that we bring real value and we love our customers.

Please message your Coach (Goal Specialist) and ask for a refund — you can do that both in the app itself or in our subscription portal.

We’ve prepared a detailed instruction on how to cancel and request a refund.

Please keep in mind:

Uninstalling the app doesn’t automatically cancel your subscription — you’ll still get charged. So please let your Coach (Goal Specialist) know that you’d like to cancel before deleting the Noom app.

Not sure what your subscription status is?

Check out our subscription portal — log in with the same credentials you used to create a Noom account, and get details regarding your subscription, including what credit card you used to purchase, the amount you were / will be charged, renewal date and more.

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