To cancel your subscription or trial, you will need to send a message to your Coach (Goal Specialist) saying ‘Cancel’.
Have the app installed?
Great, now simply go to the in-app chat:
Here you can send a message to your Coach (Goal Specialist) saying ‘Cancel’ or tell them that you need a refund and they’ll take care of the rest.
If you have multiple chats unlocked, such as group chats — make sure to select Coach (Goal Specialist) chat.
Don’t have the app?
Log into our subscription portal here with the same credentials you used to create your account.
No worries if you don’t remember your password — you can easily reset it with this handy dandy password reset link!
Once you log into the subscription portal go to the ‘Coach Messages’ tab:
Send a message to your Coach (Goal Specialist) saying ‘Cancel’ or tell them that you need a refund and they’ll take care of the rest.
You’ll still get access to all of your subscription features till the end of your billing cycle!
If you cancel while you have an active subscription (post-trial), you’ll still have access to your Coach (Goal Specialist), group, and Noom course until the end of the billing cycle, but you will not get charged again.
Please keep in mind:
Uninstalling the app doesn’t automatically cancel your subscription — you’ll still get charged. So please let your Coach (Goal Specialist) know that you’d like to cancel by sending them a message saying ‘Cancel’ before deleting the Noom app.